Home Sweet Home

April 17th, 2012

Wilmington, NC home builder Mark Johnson Custom Homes would like to share with our readers testimonials from two recent clients whose homes we built in the Landfall community.

“We had a totally positive building experience with Mark Johnson Custom Homes during all phases of building our new home.  Working with a builder when you are living out of state requires frequent and clear communication and a high level of trust, and MJCH more than met our expectations in those areas.  There were no surprises at any time from start to finish, and if any problem came up, Mark was on top of the situation and taking steps to solve the problem at the same time he was notifying us of the matter.  We really never worried about anything because we knew our home was in good hands at all times. After we moved in, MJCH proactively checked on any items he or we felt needed improvement and made sure we were completely satisfied.  We love our new home and are very happy with the quality of its construction, the appearance inside and out, and details of the finishes.  We highly recommend Mark Johnson Custom Homes.  He and his team are incredibly pleasant to work with as well as very professional.”

Mark and Cindy Humphreville


“All our expectations were met. We really enjoyed working with Mark and his team. When we were there on site, the subs that we met were very nice and accommodating. The construction schedule was very helpful, we were able to plan our visits based on this schedule. This is a helpful tool for out of town customers such as us. We also enjoyed and appreciated the pictures. Since we could not be there often, the pictures were a means of watching the progress. If we were to build another home in the Wilmington area we would use MJCH. We would not hesitate recommending MJCH to anyone interested in building a new home. It was a long road from our initial discussions years ago to finishing our new home. We never considered another builder because we felt very comfortable and trusted Mark. We also appreciated his prompt follow up on issues after completion. Thanks for a job well done.”

Dan and Stephanie Verdelli

Client Testimonial

October 6th, 2011

Wilmington home builder Mark Johnson Custom Homes prides ourselves in providing excellent service to our clients. We would like to share a testimonial from our most recent clients.

“Our experience with MJCH was first rate from start to finish. MJCH was hands-on with great attention to detail and costs from the initial planning stage through completion. They worked within our budget to provide us with everything we wanted in our new home and more. We experienced none of the horror stories you sometimes hear about constructing a home, and in fact, could not have asked for a better experience in constructing our new home. My wife and I have built three other new homes prior to working with MJCH, and I have personally been involved in construction and the legal representation of contractors since 1993. We absolutely would recommend MJCH, without hesitation. MJCH worked closely with us to develop the plans and a reasonable budget to construct our dream home, and then proceeded to construct the home on time and on budget. Having worked in construction for many years, I recognize that this is not always the case and is dependent on having a general contractor that’s primary focus is pleasing its clients. That’s the case with MJCH, and why they are a first rate builder that we highly recommend to anyone looking to build a home.”

Michael and Jeana Gandee

Wilmington builder Mark Johnson Custom Homes recently completed The Savona Cove Plan by Sater Design Collection. To experience the complete building process from foundation to interior finishes and landscaping, click The Savona Cove Plan – Bald Eagle Lane.

We encourage our readers to view recently uploaded photos of our projects, both past and present, on our Flickr page.

Wilmington Builder Mark Johnson Custom Homes

Testimonial

March 10th, 2011

Wilmington builder Mark Johnson Custom Homes would like to share with our readers the following testimonial from our most recent homeowners.

“Mark Johnson Custom Homes did a beautiful job building our dream home. Mark is an enthusiastic builder who is professional and accessible. He has a wonderful roster of sub-contractors that value his business and do a great job for his customers. Most importantly, Mark will do whatever it takes to make sure his customers are happy with their new home.”

Steve and Susan Crumrine, Landfall

When you build a home with Mark Johnson Custom Homes, you also build a relationship with Mark himself! Mark Johnson guarantees that the builder/client relationship does NOT end at the closing table and his commitment to you is most important. But that’s not all that sets Mark apart from other custom home builders! His award-winning website’s Client Progress Portal, his Home Warranty Procedure and the overall Building Process exceed the expectations of all of his past clients, giving Mark a 100% referral rating. Contact Mark directly today and see how building a custom home can be an enjoyable experience on every level!

Custom home builder in Wilmington, NCClient Progress Portal:

  • Our Client Progress Portal acts as an electronic concierge for our clients. Accessed via our website, the portal allows clients a place to view construction photos and progress, access construction documents, make online warranty claims and most importantly, see their full-view production schedule at their convenience. Our clients have found this to be a tremendous feature of our award-winning website. It has allowed us to build custom home for clients residing in Ohio, New York, Canada and even India.

Warranty:

  • At the 11th month of ownership, we ask the owner conduct a thorough walk of the home and alert us to any warranty related issues.  We will then conduct a two-day warranty blitz, addressing any settling or issues that have arisen over the year. By completing the warranty in two days, we are able to minimize intrusion on our clients. Warranty claims are handled online via the Client Progress Portal. If there are items that need to be addressed before the blitz warranty, such as a drawer won’t open or a safety hazard, they are promptly scheduled.

Process:

  • From the first step, MJCH takes a hands-on approach to the building process. We provide a transparent, collaborative project planning approach that leverages the latest technology on the Internet. Providing you the highest level of customer service through these key steps is our number one priority:
    • Budget Estimate, Purchase Contract, Design Selections, Construction Process, Quality Control Inspection and New Home Orientation.